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 Contact Information

How to buy

Frequently Asked Questions


1. Q: Do I need an account to purchase?

A: No, you don't need to register to shop online at However, registering makes checking out faster as your details come up automatically. You will also be able to track your orders and review past purchase.


2. Q: I have general problems when accessing or buying from your website.

A: We continually monitor our website; however, occasionally technical problems occur. Please contact customer enquiries at


3. Q: What happens if a product is not available?

A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.


4. Q: What forms of payments do you accept?

A: Credit Cards - Visa, JCB, Amex, Discover 
Western union, if you choose Western union for payment, we will offer 10% discount for your order.


5. Q: How will I know when payment has been deducted?

A: Payment is automatically debited at the time of purchasing.


6. Q: What shipment methods do you offer, and how long will it take?

A: We ship order via EMS, TNT, and DHL usually. International order will take 7-10 Business days from purchasing; it depends on what kind of methods you choose from.


7. Q: Why am I getting an error when I try to pay with my credit card?

A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.


8. Q: What are your shipping costs?

A: All products are free shipping + no sale tax to worldwide. Orders could not be cancelled once the goods shipped.


9. Q: Problems processing my order.

A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full 'Billing Address'. Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.


10. Q: Will I need to sign for my order on delivery?

A: Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.


11. Q: How can I track my order?

A: We will email the tracking number once your product is dispatched, please check your email box frequently.


12. Q: How do I cancel my order?

A: Please email to within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.


13. Q: How can I change my order once it has been placed?

A: To change aspects of your order, email us at as soon as you are aware of the changes to be made. We will work as hard as we can to update your order (within a reasonable time frame after placing the order) to accommodate you and make your experience with satisfactory.



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